Discover how to maximize your experience with Ambassador products by leveraging our support offerings designed to enable your success.
Whether you're looking for self-service documentation, require help from our support engineers, or wish to exchange ideas with fellow community members, we’re here to help you succeed!
Join our community on Slack to collaborate, ask questions, and stay connected with fellow users.
Reach out to our Support Engineers via our support portal or email to support@datawire.io for issue assistance, configuration help, or general questions. Our normal support hours are 8:00 - 5:00 ET, Monday through Friday.
Access a collection of support resources including troubleshooting articles, best practices, and FAQs, which are made available to Ambassador customers.
As an enterprise support customer, you’ll be partnered with a customer success manager who is dedicated to your success.
Successful onboarding is essential for future success with Ambassador products. You'll receive hands-on support during this crucial period and beyond through our dedicated onboarding and enablement services.
Benefit from guaranteed response times for critical issues through our standard and priority SLAs.
As an priority support customer, you can rest easy knowing you have access to support during any critical outages in your production environment. We're committed to minimizing disruption to your business, 24/7.
The chart below outlines the features included in each of our support plans. If you’re interested in updating your plan to access additional benefits, our Sales team would love to hear from you.
Please note that only users on Developer and Enterprise subscription plans are eligible for the support plans outlined below. Users currently on Lite subscription plans are not eligible for product support.
Our support team offers service level agreements for first response time on support tickets based on your organization’s support plan.